FAQ-penny

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You can see a full list of our retailers on the Find page. We recommend calling the store for their most current cartridge and strain offerings.

Distillation is a process that allows us to isolate cannabinoids, remove impurities and capture volatile terpenes for reintroduction to create an oil with high potency and pristine clarity. Distillate is characterized by it’s golden color.

Terpenes are the scent and flavor profile of cannabis. Terpenes are currently being studied for a variety benefits. Learn more in our Cannabis 101 book.

We source material from local farms that have been vetted to meet or exceed quality and regulatory standards in each state.

PEG is Generally Regarded As Safe (GRAS) and is recognized by the FDA as a medical excipient, commonly used in inhalers and to coat soft gel capsules. Excipients allow the oil to become more viscous, providing two main benefits: lower potency and increased effectiveness in uptake. For those looking for a pure oil option we have the Craft RESERVE and RESERVE cartridges.

Our cartridges and batteries are universal 510-threads.

They are intended to be yes, but we cannot guarantee cartridge or battery performance with other brands.

Our FIY cartridges are refillable until the coil burns out. Our pre-filled cartridges are not refillable. If you are interested in filling your own cartridges, check out our FIY Kit.

Changes in elevation or temperature can cause leaking in cartridges. If your cartridge is leaking, clean the cartridge with alcohol on connection areas, then use a paper clip to take out any excess oil in the chamber to prevent oil from coming through the top or bottom of the cartridge.

Oh no! There could be a variety of reasons why your cartridge isn’t hitting. Check out our troubleshooting video for some tips.

Yes! Product defects are covered under our Friend for Life Lifetime Warranty. For battery returns simply fill out the Return Authorization, found here. Cartridge returns must be replaced in-person at an O.penVAPE retailer.

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