FAQ-penny

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You can see a full list of our retailers on the Find page. We recommend calling the store for their most current cartridge and strain offerings.

Distillation is a process that allows us to isolate cannabinoids, remove impurities and capture volatile terpenes for reintroduction to create an oil with high potency and pristine clarity. Distillate is characterized by its golden color.

Terpenes are the scent and flavor profile of cannabis. Terpenes are currently being studied for a variety benefits. Learn more in our Cannabis 101 book.

We source material from local farms that have been vetted to meet or exceed quality and regulatory standards in each state.

PEG is recognized by the FDA as Generally Regarded As Safe (GRAS) and is a medical excipient, commonly used in inhalers and to coat soft gel capsules. Excipients allow the oil to become more viscous, providing two main benefits: lower potency and increased effectiveness in uptake. For those looking for a pure oil option we have the Craft RESERVE and RESERVE cartridges.

Our cartridges and batteries are universal 510-threads.

O.penVAPE batteries and cartridges should work with any 510-thread but that is not always the case, so we can only guarantee performance with our cartridges and batteries.

Our FIY cartridges are refillable until the coil burns out. Our pre-filled cartridges are not refillable. If you are interested in filling your own cartridges, check out our FIY Kit.

Changes in elevation or temperature can cause leaking in cartridges. If your cartridge is leaking, clean the cartridge with alcohol on connection areas, then use a paper clip to take out any excess oil in the chamber to prevent oil from coming through the top or bottom of the cartridge.

Oh no! There could be a variety of reasons why your cartridge isn’t hitting, such as a clog or connection problem. Check out our troubleshooting video or reach out to customerservice@openvape.com for some tips.

O.penVAPE Troubleshooting 

When you are using the O.penVAPE O.riginal and the O.penVAPE 2.0 Variable Voltage, the light at the base of the pen will blink after 8 seconds, letting you know when you’ve reached the Perfect Puff.

The light on the go.pen, O.penVAPE O.riginal, and O.penVAPE 2.0 Variable Voltage will blink repeatedly when the pen needs a charge. The go.pen and O.penVAPE O.riginal will blink white, and the O.penVAPE 2.0 Variable Voltage will blink red when it needs a charge.

The vape pen will come partially charged (possibly fully charged if your retailer has done so). For optimal performance, charge the pen fully before use, and allow 3-4 hours for the first three charges. After that, charging will typically take 2-3 hours.

If your pen is blinking but it is fully charged, please contact customerservice@openvape.com

Yes! Product defects are covered under our Friend for Life Lifetime Warranty. For battery returns simply fill out the Return Authorization, found here. RA FORM 

Cartridge returns must be replaced in-person at an O.penVAPE retailer.

 

If you have tried the troubleshooting or reached out to customer service and they are unable to get the pen working, don’t worry we have got you covered.

O.penVAPE offers every customer a friend for life warranty that makes replacements hassle free. If you break your pen (hey…accidents happen, right?), or it starts malfunctioning, you can mail it in to us for a full replacement.

Just pay one way shipping to get the pen out to us and we will replace your O.penVAPE with an entirely new pen including a charger.

Returns may also be made at an O.penVAPE retailer, but please call to confirm inventory and store policy when it comes to making a return.

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